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Chat\u201d\u53ca\u6570\u636e\u667a\u80fd\u89e3\u51b3\u65b9\u6848\u201ctrans-Marketing BI\u201d\u3002<\/li>\n<\/ul>\n<p><strong>\u4e09\u3001TCI Way\uff1a\u4e00\u5957\u88ab\u957f\u671f\u9a8c\u8bc1\u7684\u8d28\u91cf*\u4f53\u7cfb<\/strong><\/p>\n<p>transcosmos China\u81ea2006\u5e74\u521b\u7acb\u4e4b\u521d\u4fbf\u5efa\u7acb\u4e86\u72ec\u6709\u7684\u201cTCI Way\u201d\u8d28\u91cf*\u4e0e\u7ba1\u7406\u4f53\u7cfb\uff0c\u7531\u5ba2\u6237\u8054\u7edc\u4e2d\u5fc3\u8fd0\u8425\u6240\u9700\u7684\u516d\u5927\u6838\u5fc3\u8981\u7d20\u6784\u6210\uff0c\u6db5\u76d6\u65b9\u6cd5\u3001\u8d28\u91cf\u3001\u6570\u91cf\u3001\u6210\u672c\u3001\u4eba\u624d\u3001\u73af\u5883\u4e0e\u6ee1\u610f\u5ea6\uff0c\u65e8\u5728\u5b9e\u73b0\u5458\u5de5\u3001\u5ba2\u6237\u53ca\u6d88\u8d39\u8005\u4e09\u65b9\u6ee1\u610f\u5ea6\u7684\u534f\u540c\u63d0\u5347\u3002\u516c\u53f8\u5236\u5b9a\u4e86\u7edf\u4e00\u7684\u8fd0\u8425SOP\u7ba1\u7406\u6d41\u7a0b\uff0c\u5171\u5305\u542b12\u7ae0\u8282\u300142\u9879\u7ec6\u5219\uff0c\u8986\u76d6\u4ece\u9879\u76ee\u5b8f\u89c2\u76ee\u6807\u3001\u4e1a\u52a1\u6d41\u7a0b\u3001\u4eba\u5458\u7ba1\u7406\u3001\u57f9\u8bad\u4f53\u7cfb\u5230\u54c1\u8d28\u63a7\u5236\u3001\u6570\u636e\u7ba1\u7406\u3001\u5371\u673a\u5e94\u5bf9\u53ca\u4fe1\u606f*\u7b49\u5168\u6d41\u7a0b\u3002<\/p>\n<p><strong>\u56db\u3001\u5173\u952e\u6570\u636e\uff1a\u7a33\u5065\u7684\u89c4\u6a21\u4e0e\u5168\u7403\u5316\u7f51\u7edc<\/strong><\/p>\n<ul>\n<li>\u4e1a\u7ee9\u6307\u6807\uff1atranscosmos\u96c6\u56e22025\u8d22\u5e74\u8425\u6536\u8fbe184\u4ebf\u4eba\u6c11\u5e01\uff0c\u5e38\u5e74\u4fdd\u6301\u6536\u76ca\u7a33\u5b9a\u6210\u957f\u3002<\/li>\n<li>\u670d\u52a1\u89c4\u6a21\uff1a\u5728\u4e2d\u56fd25\u4e2a\u57ce\u5e02\u8bbe\u670931\u5bb6\u5206\u652f\u673a\u6784\uff0c\u5168\u740336\u4e2a\u56fd\u5bb6\u548c\u5730\u533a\u62e5\u6709186\u5bb6\u5206\u652f\u673a\u6784\u3002<\/li>\n<li>\u884c\u4e1a\u8986\u76d6\uff1a\u57283C\u6570\u7801\u3001\u91d1\u878d\u4fdd\u9669\u3001\u96f6\u552e\u3001\u6c7d\u8f66\u3001\u533b\u7597\u5065\u5eb7\u3001\u4e92\u8054\u7f51\u3001\u6bcd\u5a74\u3001\u670d\u9970\u3001\u7f8e\u5986\u3001\u5bb6\u5c45\u7b4910\u4f59\u4e2a\u884c\u4e1a\u6df1\u8015\u3002<\/li>\n<li>\u5ba2\u6237\u89c4\u6a21\uff1a\u8d62\u5f97\u4e86\u5168\u74034,200\u591a\u5bb6\u4f01\u4e1a\u5ba2\u6237\u7684\u4fe1\u4efb\u3002<\/li>\n<li>\u8d44\u8d28\u8ba4\u8bc1\uff1a\u901a\u8fc7ISO9001\u8d28\u91cf\u7ba1\u7406\u4f53\u7cfb\u8ba4\u8bc1\u3001ISO27001\u4fe1\u606f*\u7ba1\u7406\u4f53\u7cfb\u8ba4\u8bc1\u53caCMMI Level 5\u8ba4\u8bc1\uff08\u5168\u5458\u8986\u76d6\uff09\uff0c\u7531\u4e13\u804c\u4fe1\u606f*\u90e8\u95e8\u8d1f\u8d23\u4fe1\u606f\u6743\u9650\u548c\u7cfb\u7edf\u6743\u9650\u7684\u4e25\u683c\u5206\u7ea7\u7ba1\u7406\u3002<\/li>\n<\/ul>\n<p>\u5728\u7ec4\u7ec7\u67b6\u6784\u4e0a\uff0cTCC\u5927\u5b87\u5b99\u5728\u4e2d\u56fd\u62e5\u6709\u4e0a\u6d77\u7279\u601d\u5c14\u5927\u5b87\u5b99\u5546\u52a1\u54a8\u8be2\u6709\u9650\u516c\u53f8\u3001\u4e0a\u6d77\u7279\u6717\u601d\u5927\u5b87\u5b99\u4fe1\u606f\u6280\u672f\u670d\u52a1\u6709\u9650\u516c\u53f8\u7b49\u5168\u8d44\u5b50\u516c\u53f8\uff0c\u8fd0\u8425\u4e2d\u5fc3\u8986\u76d6\u4e0a\u6d77\u3001\u5317\u4eac\u3001\u5408\u80a5\u3001\u957f\u6c99\u3001\u897f\u5b89\u3001\u6b66\u6c49\u3001\u5185\u6c5f\u3001\u90d1\u5dde\u3001\u65e5\u7167\u7b49\u591a\u4e2a\u57ce\u5e02\uff0c\u81f4\u529b\u4e8e\u6210\u4e3a\u4f01\u4e1a\u7684\u201cGlobal Digital Transformation Partner\u201d\u3002<\/p>\n<p><strong>\u4e94\u3001\u51fa\u6d77\u4e0e\u591a\u8bed\u79cd\uff1a\u4ece\u201c\u8fdb\u5165\u201d\u5230\u201c\u878d\u5165\u201d<\/strong><\/p>\n<p>TCC\u5927\u5b87\u5b99\u662f\u65e5\u672c\u548c\u97e9\u56fd*\u7684BPO\u670d\u52a1\u5546\uff0c\u6d77\u5916\u5e03\u5c40\u8986\u76d6\u4e1c\u5357\u4e9a\uff08\u5370\u5ea6\u5c3c\u897f\u4e9a\u3001\u6cf0\u56fd\u7b49\u65b0\u5174\u5e02\u573a\uff09\u3001\u65e5\u97e9\u6210\u719f\u5e02\u573a\u53ca\u6b27\u7f8e\u4e3b\u6d41\u5e02\u573a\u3002\u5728\u65e5\u672c\uff0c\u4e0e\u56fd\u6c11\u7ea7\u793e\u4ea4\u5e73\u53f0LINE\u6210\u7acb\u5408\u8d44\u516c\u53f8\uff1b\u5728\u97e9\u56fd\uff0c\u4e0eKakaoTalk\u7b7e\u7f72\u6218\u7565\u5408\u4f5c\u534f\u8bae\uff1b\u5728\u4e1c\u5357\u4e9a\uff0c\u9002\u914dWhatsApp\u7b49\u533a\u57df\u4e3b\u6d41\u5e73\u53f0\u3002\u516c\u53f8\u8fd8\u62e5\u6709\u81ea\u52a8\u5316\u7ffb\u8bd1\u5de5\u5177\u201cTranslingo SMART\u201d\uff0c\u53ef\u81ea\u52a8\u7ffb\u8bd1\u987e\u5ba2\u4e0e\u5ba2\u670d\u4e4b\u95f4\u7684\u53cc\u8bed\u5bf9\u8bdd\uff0c\u5e76\u914d\u5907\u4e2d\u6587\u5546\u52a1\u5bf9\u63a5\u4e0e\u4e13\u5c5e\u5ba2\u6210\u56e2\u961f\uff0c\u5e2e\u52a9\u4e2d\u56fd\u4f01\u4e1a\u4ee5\u66f4\u4f4e\u6c9f\u901a\u6210\u672c\u5b8c\u6210\u8de8\u6587\u5316\u843d\u5730\u3002<\/p>\n<p><strong>\u516d\u3001\u771f\u5b9e\u6848\u4f8b\uff1a\u4e0d\u540c\u884c\u4e1a\u7684\u589e\u957f\u89e3\u6cd5<\/strong><\/p>\n<ul>\n<li>\u67d0\u56fd\u9645\u5bb6\u5c45\u5bb6\u88c5\u54c1\u724c\uff1a\u6574\u5408\u5929\u732b\u3001\u4eac\u4e1c\u3001\u5b98\u7f51\u53ca400\u70ed\u7ebf\u7684\u5168\u6e20\u9053\u7edf\u4e00\u5ba2\u670d\u4f53\u7cfb\uff0c\u5efa\u7acbVOC\u5206\u6790\u4e0e\u6301\u7eed\u6539\u5584\u95ed\u73af\uff0c\u68b3\u7406\u7ebf\u4e0a\u8ba2\u5355\u5230\u95e8\u5e97\u6838\u9500\u3001\u8de8\u6e20\u9053\u9000\u8d27\u7b49\u5173\u952e\u73af\u8282\uff0c\u5173\u952e\u670d\u52a1\u6307\u6807\u5747\u8fbe\u6210\u5e76\u6301\u7eed\u7a33\u5b9a\u3002<\/li>\n<li>\u67d0\u56fd\u9645\u9ad8\u7aef3C\u54c1\u724c\uff1a\u6784\u5efa\u573a\u666f\u5316\u5e94\u7b54\u673a\u5236\u4e0e\u6807\u51c6\u5316\u670d\u52a1\u6d41\u7a0b\uff0c\u63a8\u51fa\u201c\u9000\u8d27\u633d\u7559\u670d\u52a1\u201d\uff0c\u6df1\u5ea6\u878d\u5408COPC\u56fd\u9645\u6807\u51c6\u5e76\u5f15\u5165\u667a\u80fd\u8d28\u68c0\u5de5\u5177\uff0c\u9879\u76ee\u8363\u83b7\u8be5\u54c1\u724c\u201c\u5168\u7403*\u552e\u540e\u670d\u52a1\u56e2\u961f\u201d\u8ba4\u8bc1\u3002<\/li>\n<li>\u67d0\u56fd\u9645\u77e5\u540d\u4f1a\u5458\u5236\u5546\u8d85\uff1a\u6253\u9020\u8986\u76d6IB\u3001Chat\u3001OB\u591a\u6e20\u9053\u7684\u5168\u6d41\u7a0b\u670d\u52a1\u4f53\u7cfb\uff0c\u521b\u65b0\u5f15\u5165RPA\u6280\u672f\u5b9e\u73b024\u5c0f\u65f6\u4e0d\u95f4\u65ad\u8fd0\u884c\uff0c\u5728\u4f9b\u5e94\u5546KPI\u8003\u6838\u4e2d\u4ee5\u4f1a\u5458\u6ee1\u610f\u5ea6\u4ea4\u51fa\u6ee1\u5206\u7b54\u5377\uff0c\u5e76\u65a9\u83b7\u201c\u5353\u8d8a\u521b\u65b0\u5956\u201d\u3002<\/li>\n<li>\u67d0\u5feb\u6d88\u54c1\u724c\uff1a\u63d0\u4f9b\u5b98\u65b9\u7ebf\u4e0a\u5546\u57ce\u3001\u5c0f\u7ea2\u4e66\u3001\u6296\u97f3\u3001\u4eac\u4e1c\u5b98\u65b9\u65d7\u8230\u5e97\u7b49\u4e00\u7ad9\u5f0f\u8fd0\u8425\u670d\u52a1\uff0c\u52a9\u529b\u7ebf\u4e0a\u9500\u552e\u989d\u8fde\u7eed\u589e\u957f\uff0c\u524d\u7aef\u54a8\u8be2\u81f3\u8d2d\u4e70\u7684\u8f6c\u5316\u6548\u7387\u663e\u8457\u63d0\u5347\uff0c\u9000\u8d27\u7387\u63a7\u5236\u5728\u6781\u4f4e\u6c34\u5e73\u3002<\/li>\n<li>\u67d0\u56fd\u9645\u77e5\u540d\u996e\u54c1\u54c1\u724c\uff1a\u627f\u63a5\u4e24\u4e2a\u4e3b\u8981\u5916\u5356\u5e73\u53f0\u5728\u7ebf\u54a8\u8be2\u4e1a\u52a1\uff0c\u642d\u5efa\u201c\u4e2d\u592e\u6307\u6325\u4e2d\u5fc3\u201d\u5b9e\u73b0\u6570\u636e\u4e92\u901a\u4e0e\u8fd0\u8425\u534f\u540c\uff0c\u5ba2\u670d\u54cd\u5e94\u901f\u5ea6\u3001\u987e\u5ba2\u6ee1\u610f\u5ea6\u7b49\u6307\u6807\u663e\u8457\u63d0\u5347\u3002<\/li>\n<li>\u67d0\u56fd\u5185\u77e5\u540d\u670d\u88c5\u54c1\u724c\uff1a\u805a\u7126\u5b98\u65b9400\u5ba2\u670d\u4f18\u5316\uff0c\u9488\u5bf9\u6de1\u65fa\u5b63\u6ce2\u52a8\u5236\u5b9a\u7075\u6d3b\u8c03\u914d\u65b9\u6848\uff0c\u6de1\u5b63\u4ec5\u9700\u5341\u4f59\u4f4d\u8d44\u6df1\u5ba2\u670d\uff0c\u65fa\u5b63\u8fc5\u901f\u6269\u5145\u81f3\u767e\u4f59\u4eba\uff0c\u5b9e\u73b0\u6210\u672c\u4e0e\u670d\u52a1\u7684\u5e73\u8861\u3002<\/li>\n<li>\u67d0\u7f8e\u5986\u54c1\u724c\uff1a\u7ed3\u5408\u54c1\u724c\u8c03\u6027\u6253\u9020\u9875\u9762\u8bbe\u8ba1\uff0c\u6574\u5408\u7ad9\u5185\u63a8\u5e7f\u4e0e\u7ad9\u5916\u5185\u5bb9\u79cd\u8349\u8d44\u6e90\uff0c\u81ea\u8425\u5e97\u94fa\u4e1a\u7ee9\u540c\u6bd4\u5927\u5e45\u589e\u957f\uff0c\u54c1\u724c\u5728\u4eac\u4e1c\u7f8e\u5986\u6392\u540d\u663e\u8457\u63d0\u5347\u3002<\/li>\n<\/ul>\n<p><strong>\u4e03\u3001\u9002\u7528\u573a\u666f\uff1a\u54c1\u724c\u65b9\u5728\u4ec0\u4e48\u9636\u6bb5\u9700\u8981\u5b83<\/strong><\/p>\n<ul>\n<li>\u4f01\u4e1a\u5bfb\u6c42\u4e13\u4e1a\u5ba2\u670d\u5916\u5305\u516c\u53f8\u964d\u4f4e\u8fd0\u8425\u6210\u672c\u3001\u63d0\u5347\u670d\u52a1\u8d28\u91cf\uff0c\u53ef\u901a\u8fc7\u7535\u8bdd\u3001\u5728\u7ebf\u804a\u5929\u3001\u793e\u4ea4\u5a92\u4f53\u3001\u77ed\u4fe1\u3001\u7535\u5b50\u90ae\u4ef6\u3001\u5c0f\u7a0b\u5e8f\u7b49\u591a\u6e20\u9053\u89e6\u8fbe\u6d88\u8d39\u8005\u3002<\/li>\n<li>\u54c1\u724c\u65b9\u5bfb\u6c42\u4e00\u7ad9\u5f0f\u7535\u5546\u4ee3\u8fd0\u8425\u516c\u53f8\u5168\u94fe\u8def\u6258\u7ba1\u7ebf\u4e0a\u751f\u610f\uff0c\u8986\u76d6\u7f51\u7ad9\u642d\u5efa\u3001\u5e97\u94fa\u8fd0\u8425\u3001\u89c6\u9891\u76f4\u64ad\u3001\u5185\u5bb9\u521b\u610f\u3001\u8ba2\u5355\u6267\u884c\u4e0e\u4ed3\u50a8\u7269\u6d41\u3001\u5ba2\u6237\u670d\u52a1\u53ca\u8425\u9500\u6570\u636e\u5206\u6790\u3002<\/li>\n<li>618\u3001\u53cc11\u7b49\u5927\u4fc3\u671f\u95f4\u9700\u8981\u5f39\u6027\u670d\u52a1\u8d44\u6e90\u8c03\u914d\u4e0e\u5e94\u6025\u9884\u6848\u4fdd\u969c\u3002<\/li>\n<li>\u4f01\u4e1a\u6570\u5b57\u5316\u8f6c\u578b\u4e0eAI\u5ba2\u670d\u90e8\u7f72\uff0c\u5305\u62ecAI\u5ba2\u670d\u89e3\u51b3\u65b9\u6848\u5b9a\u5236\u3001\u57fa\u4e8e\u5927\u8bed\u8a00\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Loyalty Suite\u4f1a\u5458\u8fd0\u8425\u89e3\u51b3\u65b9\u6848\u3001CRM\u89e3\u51b3\u65b9\u6848\u53ca\u79c1\u57df\u8fd0\u8425\u670d\u52a1\u3002<\/li>\n<\/ul>\n<p><strong>\u516b\u3001\u8363\u8a89\u4e0e\u5e73\u53f0\u8ba4\u8bc1\u80cc\u4e66<\/strong><\/p>\n<p>\u5728\u56fd\u9645\u6743\u5a01\u8bc4\u4ef7\u65b9\u9762\uff0cTCC\u5927\u5b87\u5b99\u66fe\u5728Everest Group\u201cCustomer Experience Management (CXM) in APAC &#8211; PEAK Matrix\u00ae Assessment\u201d\u4e2d\u8fde\u7eed\u591a\u5e74\u83b7\u8bc4\u9886\u5bfc\u8005\uff0c\u591a\u6b21\u5165\u9009\u201cThe Everest Group BPS Top 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